Refund policy
Shipping & Return Policy
Menvir Grooming
At Menvir, we are committed to delivering your order quickly and ensuring your complete satisfaction.
🚚 Shipping Policy
Processing Time
All orders are processed within 24–48 hours after confirmation.
Delivery Time
- Inside major cities: 2–3 business days
- Outside major cities: 3–5 business days
Delivery time may vary during peak seasons, holidays, or special campaigns.
Shipping Charges
- Shipping charges are calculated at checkout.
- Free shipping may apply during promotional campaigns.
Once your order is shipped, you will receive a confirmation message with tracking details (if applicable).
🔄 Return Policy (2-Day Return Guarantee)
We offer a 2-day return policy for your peace of mind.
You may request a return within 48 hours (2 days) of receiving your product if:
- You received a damaged product
- You received the wrong item
- The product is unused and in original packaging
Return Conditions
To be eligible for a return:
- The product must be unused
- The packaging must be intact
- Proof of purchase is required
- Return request must be made within 2 days of delivery
❌ Non-Returnable Items
For hygiene and safety reasons, we do not accept returns if:
- The product has been opened or used
- The seal is broken
- The request is made after 2 days of delivery
💬 How to Request a Return
- Contact our support team within 2 days of receiving your order.
- Provide your order number and clear photos (if damaged/wrong item).
- Our team will guide you through the return process.
After inspection and approval, we will arrange:
- A replacement product
or - A refund (if applicable)
💳 Refund Process
- Approved refunds are processed within 5–7 business days.
- Refunds will be issued via the original payment method or agreed alternative method.
Our Promise
At Menvir, we value your trust.
We stand behind our product quality and customer satisfaction.
If you have any concerns, our support team is always ready to assist you.